Decision Management Solution Blog
Claims Automation and Flexibility in an Emergency
When we build claims handling solutions (and we build them a lot), we ensure the solution empowers the business to make rapid change, enables improved customer experiences and breaks down each decision to its fundamental elements so that real-time adaptations are easy.
Learn how the top Global 500 clients are solving their most pressing business problems
Decision Management Solutions provides solutions and services that help organizations make more data-driven decisions by applying advanced analytics, artificial intelligence (AI), business rules, and supporting technologies. As our name would imply, we are a leading solution provider and professional services firm focused exclusively on decision management. This focus on decisions – our DecisionsFirst™ approach – […]
Claims 2030
COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas.
The Top 5 Requirements Clients have for their B2B Suppliers
McKinsey recently published a great piece aimed at B2B companies called The new B2B growth equation. This focused on how B2B Customers want an “always-on, personalized, omnichannel experience”. These customers want more from their B2B sellers — “more channels, more convenience, and a more personalized experience“. It’s not that they don’t still want traditional interactions […]
Results from our LinkedIn Poll where Insurers were asked about the impact of Digital Transformation on their business
We recently posted a poll on where insurers see digital transformation making the biggest impact on their business. Decision Management Solutions has helped many leading insurance businesses modernize over the years – so we have lots of experience in this area – but we were curious where others were focused. Well, the results are in […]
Managing AI Decision-Making Part 4: Human out of the Loop
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the final option is Human out of the loop (HOOTL). In these systems, the decisions must not only be made autonomously but it is not practical or desirable for humans to inject themselves too directly into the decision-making […]
Managing AI Decision-Making Part 3: Human on the Loop
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human on the Loop (HOTL). HOTL systems are most common in situations there is a need for 100% straight through or automated processing – the decision must be automated as it needs to be […]
Managing AI Decision-Making Part 2: Human in the Loop for Exceptions
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human in the Loop For Exceptions (HITLFE). This option is probably the most common in our clients. Our typical client is aiming to get a reasonably high rate of straight through processing – automated […]
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