We are pleased to announce that Gagan Saxena has joined us as Vice-President of Consulting Services. In his most recent role as the Chief Information Officer at Apple Vacations, Gagan initiated a new consumer sales organization based on Decision Management technologies. An intelligent core delivers real time personalization of the consumer experience based on a comprehensive set of business rules driving product and pricing presentation. A wide variety of travel product supplier systems have been integrated to provide the most relevant offers for consumers. Automated decisioning uses data from web analytics, social media and competitive monitoring bureaus. Most importantly a new organization structure, processes, skill-sets and performance metrics have been designed to support the advanced technology stack.
“Decision Management is poised for rapid growth – as a natural link between business strategy and business operations. This is a powerful new way to consider business design that aligns business processes, enterprise data and numerous technologies in the most business-friendly fashion. I am excited to join James Taylor and team as we build out our consulting capabilities in this field,” said Gagan Saxena.
Gagan is experienced in business technology management in healthcare, financial services, telecommunications and services industries. He has managed several rollouts of SAP ERP systems to locations across the US as well as numerous e-commerce and web implementations. Gagan also created and led an Enterprise Architecture group for business technology alignment and to explore innovations in business and in technology.
An active Tweeter himself (@gagan_s), Gagan assists with social business strategy and champions enterprise 2.0 collaboration constructs. Related areas of interest include big data, cloud solutions, mobile strategy, digital marketing and integrated customer experience. Gagan is member of various communities like Social Business Pioneers, The Connected Company, Business Model Generation and NextWork from Wired Magazine among others.
Gagan has spoken at various events including IBM’s IMPACT, SAP’s Blueprint to a Billion, Cloud Security Alliance, Information Systems Audit and Control Association (ISACA), CIO Executive Summit, Hospitality Technology Expo (HITEC), CIO Forum & Executive IT Summit. He also lectures at a number of graduate and post graduate classes. Gagan will be blogging here on Decision Management topics and he also blogs at StructuredThoughts.com
Read the full press release here.