by James Taylor | Mar 12, 2020 | AI, Business Rules, Decision Automation, Decision Management, Decision Modeling, Machine Learning
Neal Silbert of DataRobot had an interesting post on the DataRobot blog last week – Outcome-Based Claims Assignment: The “New Grail” of Insurance. He talks about using ML and AI to improve the assignment of claims adjusters to commercial claims. As he says...
by James Taylor | Mar 11, 2020 | AI, Decision Automation, Decision Management, Strategy
Following on from last week’s post on The Customer Journey to Decision Optimization, I wanted to talk about decision improvement. Let’s face it, any organization would want to make excellent decisions. Excellence in customer treatment decisions makes...
by James Taylor | Mar 4, 2020 | Decision Automation, Decision Management, Digital Business, Strategy
Balancing key profit drivers such as revenue, risk, & costs is central to success in lending and many other high volume, transactional decisions targeted with Decision Management. The decision improvement lifecycle is central to delivering the full value of...
by James Taylor | Feb 26, 2020 | AI, Decision Automation, Decision Management, Decision Modeling, Machine Learning, Predictive Analytics
The International Institute for Analytics (I’m a faculty member) recently hosted me for a webinar on Digital Decisioning: Driving Business Value from Advanced Analytics, Machine Learning and AI. In the webinar I discussed the opportunities and challenges of...
by James Taylor | Feb 19, 2020 | Business Rules, Decision Automation, Decision Modeling, Machine Learning
Automating decisions about transactions lets them be handled in real-time, providing better customer service. If that decision fails to detect fraudulent transactions, this lets fraud into the system. Once a fraudulent transaction has been allowed, you are committed...
by James Taylor | Feb 27, 2019 | Business Process, Business Rules, Decision Automation, Decision Management, Insurance, Predictive Analytics
Matt Josefowticz wrote a great piece recently – Technology May be the Answer for Insurers, but What Was the Question? In this he argues that there are only three levers of value in insurance: 1. Sell More 2. Manage Risk Better (aka underwriting and...
