by James Taylor | Nov 12, 2024 | AI, Analyst Insights, Business Intelligence, Business Rules, Decision Management, DMN
Gartner has increasingly been discussing Decision Intelligence as a concept, as well as Decision Intelligence Platforms. Recently, they published a Market Guide for Decision Intelligence Platforms, which is highly recommended reading. Decision intelligence platforms...
by James Taylor | Jan 24, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
This is the final entry in a set of three posts – you can see the first on Reducing the cost of manual claims handling here and the second on Fast-tracking disability claims here. Each post is a real-world story that illustrates the importance of handling your claims...
by James Taylor | Jan 17, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
This is the second in a set of three posts – you can see the first on Reducing the cost of manual claims handling here. The series is designed to use specific real-world stories to illustrate the importance of handling your claims effectively, not just efficiently....
by James Taylor | Jan 3, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
Our CTO, Ryan Trollip, recently gave a webinar on claims automation with our partner Red Hat. Many companies spend heavily automating their claims process, but this spend is largely on handling a claim efficiently not on claims handling effectiveness. Digitizing...
by James Taylor | Aug 22, 2022 | AI, Business Intelligence, Business Rules, Decision Automation, Decision Management, Digital Business
COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas. Digital natives—millennials and GenZ’ers increasingly expect seamless, omnichannel, and...
by Ashton DeKeyrel | Jan 21, 2022 | AI, Business Architecture, Business Intelligence, Decision Automation, Decision Management
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human on the Loop (HOTL). HOTL systems are most common in situations there is a need for 100% straight through or automated processing...
