by James Taylor | Jul 7, 2023 | AI, Machine Learning
In the first post in this series, I introduced the different ways ML/AI could be used to improve business operations. Perhaps the most accessible and understandable is what we call Interface AI. Interface AI includes natural language processing, image and handwriting...
by James Taylor | Jun 30, 2023 | AI, Machine Learning
All our customers have tremendous interest in AI and ML – artificial intelligence and machine learning – across every industry and in companies of every size. Yet the very power of the phrase, and the breadth of interest, reveal one of its challenges: The term is too...
by James Taylor | Jan 24, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
This is the final entry in a set of three posts – you can see the first on Reducing the cost of manual claims handling here and the second on Fast-tracking disability claims here. Each post is a real-world story that illustrates the importance of handling your claims...
by James Taylor | Jan 17, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
This is the second in a set of three posts – you can see the first on Reducing the cost of manual claims handling here. The series is designed to use specific real-world stories to illustrate the importance of handling your claims effectively, not just efficiently....
by James Taylor | Jan 3, 2023 | Business Intelligence, Case Studies, Claims, Decision Management
Our CTO, Ryan Trollip, recently gave a webinar on claims automation with our partner Red Hat. Many companies spend heavily automating their claims process, but this spend is largely on handling a claim efficiently not on claims handling effectiveness. Digitizing...
