by James Taylor | Jun 10, 2025 | AI, Decision Automation, Financial Services
Financial Services, and especially retail banking, has long been the beating heart of decision automation. Not only did many of the principles of effective decisioning get developed in financial services, many of the most powerful use cases are also found there....
by James Taylor | Nov 12, 2024 | AI, Analyst Insights, Business Intelligence, Business Rules, Decision Management, DMN
Gartner has increasingly been discussing Decision Intelligence as a concept, as well as Decision Intelligence Platforms. Recently, they published a Market Guide for Decision Intelligence Platforms, which is highly recommended reading. Decision intelligence platforms...
by James Taylor | Mar 5, 2024 | AI, Decision Automation, Insurance, Machine Learning
The US healthcare system is notoriously complex. One of the ways this complexity shows up is in claims – what gets paid, by whom, when, for what and at what level. While claims are legally required to have an explanation of benefits, this is often opaque – so such so...
by James Taylor | Jul 24, 2023 | AI, Machine Learning
We’ve talked about different kinds of ML/AI in other posts and covered both Interface AI and Research AI. Today we’re talking about operational AI – the most powerful approach to applying ML and AI. If you want to MAKE money from applying ML and AI rather than simply...
by James Taylor | Jul 14, 2023 | AI
I introduced our overall approach to ML/AI and then discussed the role of Interface AI in operations. Research AI is perhaps the most common use case for ML and AI – and the one least likely to generate value. Research AI is all about the insight it generates....
