Think 2019 is here! Sharpen your skills. Get hands-on experience with the latest technology. Extend your professional network. It’s virtually impossible not to learn something new among this celebrated community of technologists and thought leaders. And have some fun while you’re at it.

Explore the technologies that are redefining industries, learn from the experts, and get your biggest questions technology answered. From high-level strategy discussions to targeted technical training, the conference’seducational sessions will cover the breadth and depth of technology and business topics including cloud, AI, data and analytics, infrastructure, and many more.

Delivering Excellent Customer Experiences with Analytics and Automation 

Many customers are challenged to deliver consistent digital experiences across customer channels and touch points. Adopting a decision-first approach is a step in the right direction, as it provides this consistency as well asdecisioning support throughout the entire customer journey. Operational decisions are now made up of a strategic combination of business rules, analytics and machine learning. This session will share relevant use cases and illustrate how decision modeling can be used as a framework to inject AI into your business operations. We hope you’ll be able to join us!

Delivering Excellent Customer Experiences with Analytics and Automation 

Thursday, 5:30 PM – 6:10 PM | Session ID: 6945A

Moscone South, Level 2 | San Francisco Ballroom 203

BOSTON, MA – May 4, 2026 – Blue Polaris announced it has been awarded the North America Winner of the 2026 IBM Partner Plus Awards for the Transformational SaaS Application category at IBM Partner Plus Day during Think 2026. This award celebrates IBM business partners who demonstrated measurable improvements through efficiency, cost savings and productivity through IBM SaaS deployments.

 

“This recognition underscores the meaningful impact and innovation our partners are delivering across the IBM Ecosystem,” said Nicholas Rogers, GM of Americas Ecosystem at IBM. “We are proud to recognize Blue Polaris as a North America winner and celebrate the work they have done to help clients scale and accelerate AI outcomes through IBM services and solutions — over the past year and into the future.”

 

The IBM Partner Plus Awards recognize partners who deliver exceptional impact aligned with IBM’s strategic priorities. Thirty-four winners were selected from hundreds of global submissions across all geographies and seven categories. 

 

Partners eligible to win an award are part of IBM Partner Plus, a program designed to help deepen partners’ technical expertise, accelerate time to market and win with clients with AI and hybrid cloud. For more information on IBM Partner Plus, please visit www.ibm.com/partnerplus.